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Summer Bundles - FREE accessories with every QMX, Pedalboard & G3-range order

Refund policy

You may return most new, unopened items within 30 days of delivery for a refund (shipping not included). We'll provide a returns label if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please use the return request facility that can be found within your accounts order history. If you checked out as a guest please Contact Us with your order number and details about the product you would like to return. We will respond quickly with an RMA number and form, with instructions for how to return items from your order.

After you receive your RMA, ship your product via a guaranteed, trackable shipping service (e.g. Royal Mail Tracked, UPS, FedEx) to the address provided with the RMA.

The return must have an RMA number clearly marked on the outside of the shipping box.
Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a 20% restocking fee and/or store credit only.

We reserve the right to deny a return in the case of excessive wear.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
Return shipping cost is the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item.)

After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).